Customer Support Representative - new-customer onboarding (remote)

Rivermark Granite Water Authority Group is a public water utility serving the Tampa area. We are hiring a Customer Support Representative to take on new-customer onboarding. Safety and public health guide our decisions. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Tampa. • We reply to every applicant.