Customer Support Representative - new-customer onboarding (remote)

Bright Summit Medical Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for regulatory submissions, and it would suit someone who likes steady, practical work. You would join a large organisation of about 741 people, working mostly from home. What you will do • Resolve billing and account issues, including regulatory submissions, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with regulatory submissions. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with quarterly visits in San Diego. • We reply to every applicant.