Customer Support Representative - new-customer onboarding (remote)

Fernwood Basin Environmental Services is looking for a Customer Support Representative. The job centres on new-customer onboarding for service complaints, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service complaints, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service complaints. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Pittsburgh. • We will tell you what to expect at each step of the hiring process.