Customer Support Representative - new-customer onboarding (remote)

Westbrook Amber Housing is looking for a Customer Support Representative. The job centres on new-customer onboarding for lease compliance, and it would suit someone who likes steady, practical work. You would join a large organisation of about 987 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including lease compliance, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with lease compliance. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.