Customer Support Representative - new-customer onboarding (remote)

Westbrook Pine Water Authority is looking for a Customer Support Representative. The job centres on new-customer onboarding for treatment plant data, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Miami. • Applications are reviewed on a rolling basis.