Customer Support Representative - new-customer onboarding (remote)

Rivermark Stone Transit Planning Partners is looking for a Customer Support Representative. The job centres on new-customer onboarding for ridership counts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including ridership counts, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with ridership counts. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Jacksonville. • We will tell you what to expect at each step of the hiring process.