Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Amberfield Kestrel Housing and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 424 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including waiting lists, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with waiting lists. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in New Orleans. • We will tell you what to expect at each step of the hiring process.