Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Rivermark Stone Transit Planning and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with fare systems. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in New Orleans. • We reply to every applicant.