Customer Support Representative - new-customer onboarding (remote)

Ironwood Clear Freight is looking for a Customer Support Representative. The job centres on new-customer onboarding for proof of delivery, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including proof of delivery, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with proof of delivery. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Tampa. • We will tell you what to expect at each step of the hiring process.