Customer Support Representative - new-customer onboarding (remote)

Cedar Stone Freight Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for customer tracking, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer tracking, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer tracking. Working arrangement • Contract for three months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Minneapolis. • We reply to every applicant.