Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Highbridge Ashton Facilities Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer sites, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer sites. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with quarterly visits in El Paso. • We will tell you what to expect at each step of the hiring process.