Customer Support Representative - new-customer onboarding (remote)

Silverline Cedar Foods Group is looking for a Customer Support Representative. The job centres on new-customer onboarding for production batches, and it would suit someone who likes steady, practical work. We like people who take pride in what they make. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including production batches, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with production batches. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Las Vegas. • We reply to every applicant.