Customer Support Representative - new-customer onboarding (remote)

Cedar Field Water Authority Group operates treatment plants and pipelines around Savannah. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 158 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Savannah. • We will tell you what to expect at each step of the hiring process.