Customer Support Representative - new-customer onboarding (remote)

Lumen River Financial serves customers across Minneapolis with accounts, loans and payments, and we need a Customer Support Representative to lead our new-customer onboarding. Career paths are clear. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Minneapolis. • Applications are reviewed on a rolling basis.