Customer Support Representative - new-customer onboarding (remote)

Redstone Cobalt Property Management manages apartment communities around Boston. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 26 people, working mostly from home. What you will do • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with maintenance requests. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with quarterly visits in Boston. • We will tell you what to expect at each step of the hiring process.