Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Redstone Meadow Press Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 39 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer orders, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer orders. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in San Jose. • We will tell you what to expect at each step of the hiring process.