Customer Support Representative - new-customer onboarding (remote)

Bluepeak Juniper Inspection Services is looking for a Customer Support Representative. The job centres on new-customer onboarding for scheduling, and it would suit someone who likes steady, practical work. Independence and accuracy are our product. What you will do • Resolve billing and account issues, including scheduling, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in Albuquerque. • We will tell you what to expect at each step of the hiring process.