Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Northwind Wren Telecom and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We invest in training. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer tickets, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with customer tickets. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Salt Lake City. • Applications are reviewed on a rolling basis.