Customer Support Representative - new-customer onboarding (remote)

Foxglove Sparrow Facilities looks after properties across the Dallas region, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including work orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with quarterly visits in Dallas. • Applications are reviewed on a rolling basis.