Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Harborlight Forge Telecom Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including field visits, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Part-time, about 20 hours a week, mornings. • Remote-friendly, with an occasional day on site in Savannah. • We will tell you what to expect at each step of the hiring process.