Customer Support Representative - new-customer onboarding (remote)

Highbridge Rook Water Authority is looking for a Customer Support Representative. The job centres on new-customer onboarding for pipe repairs, and it would suit someone who likes steady, practical work. You would join a small organisation of about 32 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Columbus. • We reply to every applicant.