Customer Support Representative - new-customer onboarding (remote)

Clearpath Lakeside Arts Center is looking for a Customer Support Representative. The job centres on new-customer onboarding for school partnerships, and it would suit someone who likes steady, practical work. Everyone pitches in on show days. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including school partnerships, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with school partnerships. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Birmingham. • We will tell you what to expect at each step of the hiring process.