Customer Support Representative - new-customer onboarding (remote)

Rivermark Hollow Energy is an energy provider in Charlotte focused on reliable service and fair billing, and we need a Customer Support Representative to lead our new-customer onboarding. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Resolve billing and account issues, including service connections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Charlotte. • We reply to every applicant.