Customer Support Representative - new-customer onboarding (remote)

Greenridge Lantern Property Management is looking for a Customer Support Representative. The job centres on new-customer onboarding for unit turnovers, and it would suit someone who likes steady, practical work. Maintenance and leasing staff share information every day. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including unit turnovers, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with unit turnovers. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Salt Lake City. • Applications are reviewed on a rolling basis.