Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Redstone Works and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 300 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including lease renewals, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with lease renewals. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with an occasional day on site in Oakland. • Applications are reviewed on a rolling basis.