Customer Support Representative - new-customer onboarding (remote)

Silverline Timber Housing is looking for a Customer Support Representative. The job centres on new-customer onboarding for repair requests, and it would suit someone who likes steady, practical work. You would join a small organisation of about 25 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including repair requests, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with repair requests. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Portland. • We will tell you what to expect at each step of the hiring process.