Customer Support Representative - new-customer onboarding (remote)

Westbrook Forge Freight is looking for a Customer Support Representative. The job centres on new-customer onboarding for proof of delivery, and it would suit someone who likes steady, practical work. You would join a small organisation of about 19 people, working mostly from home. What you will do • Resolve billing and account issues, including proof of delivery, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with proof of delivery. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Fully remote, with an occasional day on site in Tulsa. • We will tell you what to expect at each step of the hiring process.