Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Redstone Summit Medical and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 40 people, working mostly from home. What you will do • Resolve billing and account issues, including training materials, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with training materials. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Richmond. • Applications are reviewed on a rolling basis.