Customer Support Representative - new-customer onboarding (remote)

Bluepeak Meadow Medical is a Tulsa company producing monitoring and surgical equipment, and we need a Customer Support Representative to lead our new-customer onboarding. Engineers and clinicians sit at the same table. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with clinical evaluations. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with a monthly team day in Tulsa. • We will tell you what to expect at each step of the hiring process.