Customer Support Representative - new-customer onboarding (remote)

Silverline Granite Housing is a nonprofit housing provider in Albuquerque, and we need a Customer Support Representative to lead our new-customer onboarding. We value patience and follow-through. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including maintenance stores, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with maintenance stores. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Albuquerque. • Applications are reviewed on a rolling basis.