Customer Support Representative - new-customer onboarding (remote)

Redstone Linden Inspection Services is looking for a Customer Support Representative. The job centres on new-customer onboarding for certifications, and it would suit someone who likes steady, practical work. Training and certification are paid for. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including certifications, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with certifications. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in San Jose. • We will tell you what to expect at each step of the hiring process.