Customer Support Representative - new-customer onboarding (remote)

Harborlight Ember Financial provides savings, lending and payment services from Columbus, and we need a Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 315 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Columbus. • We reply to every applicant.