Customer Support Representative - new-customer onboarding (remote)

Greenridge Clear Civic Services is looking for a Customer Support Representative. The job centres on new-customer onboarding for budget submissions, and it would suit someone who likes steady, practical work. We follow procedures carefully and explain them clearly. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including budget submissions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with budget submissions. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Louisville. • We reply to every applicant.