Customer Support Representative - new-customer onboarding (remote)

Highbridge Rook Markets Group operates grocery and general-merchandise stores around Cincinnati, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including pricing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with pricing. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with a monthly team day in Cincinnati. • Applications are reviewed on a rolling basis.