Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Greenridge Sparrow Energy and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. We work closely with regulators and communities. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service connections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service connections. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Omaha. • Applications are reviewed on a rolling basis.