Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Summit Granite Water Authority Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 719 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with capital projects. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Cincinnati. • We reply to every applicant.