Customer Support Representative - new-customer onboarding (remote)

Clearpath Basin Civic Services Partners supports public agencies in Des Moines with budgeting, records and programmes. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 45 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including case files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with case files. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Des Moines. • We reply to every applicant.