Customer Support Representative - new-customer onboarding (remote)

Westbrook Sparrow Foods is looking for a Customer Support Representative. The job centres on new-customer onboarding for production batches, and it would suit someone who likes steady, practical work. You would join a small organisation of about 27 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including production batches, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with production batches. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Cincinnati. • Applications are reviewed on a rolling basis.