Customer Support Representative - new-customer onboarding (remote)

Redstone Clear Facilities looks after properties across the Miami region, and we need a Customer Support Representative to lead our new-customer onboarding. Clear communication between supervisors and crews matters. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including safety inspections, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with safety inspections. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Miami. • Applications are reviewed on a rolling basis.