Customer Support Representative - new-customer onboarding (remote)

Stonegate Ashton Banking Services is a community-focused bank in Sacramento serving households and small businesses, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including card disputes, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with card disputes. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with quarterly visits in Sacramento. • We reply to every applicant.