Customer Support Representative - new-customer onboarding (remote)

Fernwood Quill Energy Group delivers power and gas plans across the Reno region, and we need a Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service connections, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service connections. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Reno. • Applications are reviewed on a rolling basis.