Customer Support Representative - new-customer onboarding (remote)

Lumen Umber Arts Center is a cultural organisation in Boston presenting exhibitions and performances. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 39 people, working mostly from home. What you will do • Resolve billing and account issues, including school partnerships, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with school partnerships. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Boston. • Applications are reviewed on a rolling basis.