Customer Support Representative - new-customer onboarding (remote)

Bright Oak Transit Planning is looking for a Customer Support Representative. The job centres on new-customer onboarding for ridership counts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 145 people, working mostly from home. What you will do • Resolve billing and account issues, including ridership counts, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with ridership counts. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with a monthly team day in Knoxville. • We reply to every applicant.