Customer Support Representative - new-customer onboarding (remote)

Bright Iron Insurance is looking for a Customer Support Representative. The job centres on new-customer onboarding for customer complaints, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer complaints, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer complaints. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Nashville. • We will tell you what to expect at each step of the hiring process.