Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Northwind Linden Foods Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 21 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with ingredient orders. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with a monthly team day in Denver. • We reply to every applicant.