Customer Support Representative - new-customer onboarding (remote)

Silverline Union Hospitality is a hospitality company in Savannah with restaurants, rooms and catering. We are hiring a Customer Support Representative to take on new-customer onboarding. Guests remember kindness. What you will do • Resolve billing and account issues, including supplier orders, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with supplier orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with a monthly team day in Savannah. • Applications are reviewed on a rolling basis.