Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Bright Summit Medical Group and adding a Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 328 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including regulatory submissions, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with regulatory submissions. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Des Moines. • We reply to every applicant.