Customer Support Representative - new-customer onboarding (remote)

Harborlight Oak Foods is looking for a Customer Support Representative. The job centres on new-customer onboarding for customer specifications, and it would suit someone who likes steady, practical work. You would join a large organisation of about 420 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer specifications, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with customer specifications. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with quarterly visits in Charleston. • We will tell you what to expect at each step of the hiring process.