Customer Support Representative - new-customer onboarding (remote)

Cedar Clear Legal Group is a law firm in Pittsburgh serving businesses and individuals. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 109 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including client files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with client files. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Pittsburgh. • We will tell you what to expect at each step of the hiring process.