Customer Support Representative - new-customer onboarding (remote)

Summit Union Arts Center is a cultural organisation in Des Moines presenting exhibitions and performances, and we need a Customer Support Representative to lead our new-customer onboarding. We run on creativity, deadlines and a lot of goodwill. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including event logistics, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with event logistics. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Des Moines. • We reply to every applicant.